Terms of sale

01Booking

All bookings are confirmed through our booking platform. The client undertakes to provide:

• the names of the passengers travelling on board;
• the number of pieces of luggage;
• a telephone number on which they can be reached.

The journey is paid for at the time of booking, before the scheduled departure.

02Prices

All our quotes are issued in euros, including all taxes (incl. VAT).

03Payment

Payment is made by bank card (Visa or Mastercard), via a payment link sent to the client. The client must hold all the authorisations necessary to use the bank card.

04Cancellation by the client

In the event of cancellation, a penalty is charged according to the following scale:

05Cancellation by C-Limousine

Weather conditions or natural disaster: the journey is refunded in full and a quote for an alternative means of transport is offered to you. The refund is made by bank transfer, upon presentation of your bank details (RIB).

Technical reasons: another vehicle of the same category is made available to you as soon as possible.

Apart from the refund of the journey, no financial compensation is granted in the event of cancellation due to weather conditions, natural disaster, technical incident or force majeure. C-Limousine is not responsible for missed connections, and no compensation is granted in the event of delay.

06Insurance and claims

C-Limousine insures its passengers in accordance with its legal obligations and holds the authorisations required for passenger transport.

Any dispute or claim must be sent to C-Limousine by registered letter with acknowledgement of receipt, within 7 days of the date of the service concerned. After this period, no claim will be admissible.

07Liability

C-Limousine accepts no liability for items lost or damaged in its vehicles.